Does Innovation and Technology Impact Customer Satisfaction? Is The Customer Relationship At Risk?

Technology is replacing humans in the search for business efficiency worldwide. Every time we turn around there is a new, supposedly more convenient device, terminal, or system designed to perform tasks once performed by humans. From pumping our own gas with a swipe of the credit card, to checking out our own groceries on a machine, to electronic ticketing at the airport, humans – specifically front line customer service personnel are being eliminated from the process.

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Innovation and Technology Give Ankle Implants Resurgence

Total knee and hip replacement implants have been used with success for years, but ankle implants have had a long history of failure. In the late ’70s and early ’80s the ankle implants wore out, popped out or collapsed into the bone. Ankle implant surgery disappeared, for the most part, for almost two decades, with surgeons recommending an ankle fusion for those patients with severe pain and disability due to ankle arthritis. In the earlier part of this decade, ankle implants have started to make a resurgence with the new emerging technology.

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Do Not Worry About the Future – Innovation and Technology Will Solve Those Issues

We are told that Global Warming will drown Earth Civilizations and that within 150-years mankind’s emissions of green house gasses will be the cause. We are told that we will drive off a “climate cliff” so of course, we “must” act now; who says? Ice Ages come and go, so do mini-ice-ages, and within 150-years we will be able to control such things with our technology.

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